1. Overview

Festestockco is a Singapore-based business serving customers in eligible European markets through www.festestockco.com.

We take the handling of payment information seriously and use Stripe to process payments submitted through our website. Payment processing is subject to the applicable terms and procedures of Stripe and the relevant payment method.

This policy explains how payments are handled, which payment methods may be available and how payment-related information is managed.

2. Payment Processing

Payments made through our website are processed by Stripe. Customers can complete an eligible purchase through the checkout process without needing to sign in to a separate Stripe account.

Payment details are submitted through the payment interface provided for checkout and are handled in accordance with the applicable payment-processing arrangements. Stripe may conduct payment-related risk assessments and monitor transactions for activity that requires further review, in accordance with its procedures and applicable requirements.

A payment may be declined, delayed or subject to additional verification depending on the payment method, the issuing institution or the outcome of the relevant review.

Customers should ensure that the information entered at checkout is accurate and that they are authorised to use the selected payment method.

3. Accepted Payment Methods

Depending on availability at checkout, customers may pay using:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other supported electronic wallets displayed during checkout

The payment methods shown at checkout are the methods available for the relevant purchase. Customers should select their preferred available method and follow the instructions displayed during payment.

4. Billing Statement Descriptor

Payments made to Festestockco are intended to appear on the customer’s payment statement under the billing descriptor Festestockco.

Customers should retain their order confirmation for reference and check it against the relevant payment statement. If a payment entry is unclear or a customer requires assistance identifying a transaction associated with an order, they may contact us using the details provided below.

5. Payment Information and Data Handling

Festestockco handles personal information in accordance with its Privacy Policy and applicable data protection requirements in Singapore and relevant European jurisdictions.

Payment information is handled through the payment-processing arrangements used at checkout. The information collected and processed may depend on the selected payment method and the requirements of the relevant payment process.

We use personal information for appropriate purposes associated with processing orders, confirming payment status, maintaining transaction records, responding to enquiries and meeting applicable legal obligations.

Access to personal information is limited to purposes connected with our business operations and applicable requirements. Where information is handled by service providers involved in payment processing, the relevant arrangements and responsibilities are governed by the applicable terms and privacy information.

Further details about personal information, its use, retention and customers’ applicable rights are set out in our Privacy Policy at www.festestockco.com.

6. Cookies and Consent

Our website uses a Cookie banner to provide information about the use of cookies and allow customers to manage their preferences.

Non-essential cookies will be used only after the customer has indicated consent by selecting “Accept” on our Cookie banner. Where applicable, customers may manage or withdraw their consent through the available cookie preference controls.

Cookies that are strictly necessary for functions such as operating the website or maintaining the checkout process may be handled as permitted by applicable law. The use of cookies and similar technologies is explained further in our Cookie Policy.

7. Payment Verification and Transaction Review

Some payments may require additional checks or verification in accordance with the selected payment method, the issuing institution or the payment-processing procedures.

Customers should follow the instructions displayed during checkout and respond to any legitimate verification request associated with their payment method. If a payment is declined or remains pending, customers may contact their card issuer or the relevant payment service for assistance, or contact Festestockco to clarify the status of their order.

We may review transaction information where reasonably necessary to address payment enquiries, maintain transaction records or meet applicable legal obligations.

8. Contact Information

For payment-related enquiries, questions about a billing statement descriptor or assistance identifying a transaction associated with an order, please contact:

Festestockco
Address: 62 Ubi Road 1, #02-03, Oxley BizHub 2, Singapore 408734
Telephone: +65 6443 5526
Email: stock@festestockco.com
Website: www.festestockco.com

We aim to respond to payment-related email enquiries within 24–48 business hours. Enquiries requiring further review may take additional time, and we will follow up as soon as reasonably practicable.

9. Policy Updates

We may revise this Payment Security Policy when our payment procedures or applicable requirements change. The latest version will be published on www.festestockco.com, together with the date of the most recent update.

Customers are encouraged to review this page periodically for information about our payment-handling practices.